Responsible gambling

Responsible Gambling at YesPlay

As a Western Cape-licensed online betting operator, YesPlay prioritizes the well-being and safety of its players by providing responsible gambling mechanisms.

Request for Time-Outs or Self-Exclusion

If you feel that your gaming behavior is becoming problematic, please contact our support team to discuss ways we can help. You may request a temporary time-out or permanent self-exclusion from participating in online betting activities at YesPlay.

Adjusting Deposit or Loss Limits

We understand the importance of maintaining control over your gambling expenditure. If you wish to adjust your deposit limits or set loss limits, please contact our support team who will guide you through the process.

Links to Support Organizations

YesPlay acknowledges and respects the National Responsible Gambling Programme (NRGP) in South Africa. We may provide links or references to responsible gaming resources within our website, although these are not explicitly listed on this page.

Self-Exclusion Policy

If you choose to self-exclude from YesPlay, we will ensure that your account is deactivated for a specified period, as agreed upon with you and the NRGP. Upon expiry of this period, you may reactivate your account by contacting our support team or submitting an online request through our website.

Time-Out Policy

If you need to take a break from gaming activities at YesPlay, please contact us to initiate a temporary time-out period. This will restrict access to all betting services for the specified duration.

Reporting Problem Gambling Behavior

We encourage players experiencing problems related to their betting habits or any other personal issues to reach out to our support team. We can offer guidance and assistance in managing your gaming activities responsibly.

By working together, we aim to ensure a safe and enjoyable online betting experience at YesPlay.